At CRS Insolvency Services Australia, we are dedicated to providing outstanding support and solutions during challenging financial times. We understand the importance of your feedback in maintaining and improving our services. Our team is trained to identify, support, and assist those needing help to make a complaint, ensuring the process is easy, unbiased, and effective.
Submit a complaint or provide feedback
Feedback and Complaints
Our Commitment to Customer Service
How to Make a Complaint
Step 1: Contact Us
You can reach out to us in several ways to make your complaint known:
- In Person: Visit our office at Level 5, 379 Kent Street, Sydney NSW 2000.
- By Telephone: Call us on 1800 210 073.
- In Writing: Email us at complaints@crsadvisory.com.au
Step 2: Provide Details
When making a complaint, please include:
- The reason for your complaint (what went wrong)
- The outcome you are seeking (what you’d like us to do)
- Your preferred method of contact
Step 3: Resolution
Let CRS Insolvency Services Australia resolve your complaint with you today. Contact us via email at complaints@crsadvisory.com.au or call us on 1800 210 073.
FAQs
What if my complaint is not resolved with CRS?
If your complaint is not resolved to your satisfaction, you can contact the Australian Financial Complaints Authority (AFCA) on TEL: 1800 931 678 (free call).
What happens if AFCA cannot resolve my complaint?
Should AFCA be unable to address your complaint, they will guide you to other organisations that may assist. Alternatively, you can contact ASIC on 1300 300 630 or visit moneysmart.gov.au for additional resources.
How long will it take to resolve my complaint?
Resolution times may vary, but we aim to resolve complaints as quickly as possible, and certainly within 30 days, depending on the complexity.
Our Process
CRS Insolvency Services Australia Pty Ltd is committed to responding to complaints in a timely and flexible manner. Our staff are equipped to work efficiently, ensuring every complaint is handled with the utmost care and professionalism.
Further Assistance
If you require assistance at any point or have questions about our complaint handling process, our team is ready to provide the support you need.
Let’s work together towards a resolution. Your satisfaction and finding a fair and reasonable solution to your concerns are our top priority.